Leveraging Emotional Intelligence Metrics and NLP-Driven Sentiment Analysis for Predictive Workplace Mental Health Monitoring

Emotion recognition from user-generated text is vital for mental health monitoring, organizational well-being, and social media analytics. We propose a multi-label classification framework leveraging a fine-tuned BERT model to detect overlapping emotional states - joy, sadness, anger, and fear in so...

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Vydáno v:2025 International Conference on Sensors and Related Networks (SENNET) Special Focus on Digital Healthcare(64220) s. 1 - 6
Hlavní autoři: Bhadauriya, Rajvardhan Singh, Shekhar, Kumar Animesh, Jain, Pratham, Vaid, Medha, R, Dhinesh Kumar, A, Rammohan
Médium: Konferenční příspěvek
Jazyk:angličtina
Vydáno: IEEE 24.07.2025
Témata:
BERT
Bidirectional control
Emotion Classification
Emotion recognition
Encoding
Measurement
Mental health
Monitoring
Multi-label Learning
Real-time systems
Sentiment analysis
Social networking (online)
UML
Unified modeling language
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Shrnutí:Emotion recognition from user-generated text is vital for mental health monitoring, organizational well-being, and social media analytics. We propose a multi-label classification framework leveraging a fine-tuned BERT model to detect overlapping emotional states - joy, sadness, anger, and fear in social media posts. We curated and annotated a Reddit dataset spanning eight emotions and employed transfer learning to adapt a pre-trained BERT encoder. The system architecture, defined via UML diagrams, comprises modules for tokenization, classification, and an inference workflow exposed through a Flask API. Training and validation were conducted with the Hugging Face Transformers library on GPU-accelerated Google Colab, yielding an average F 1 -score of 82% across all labels. To demonstrate real-world applicability, we integrated the proposed model into a React-based interface that provides real-time emotion score visualizations. Load testing under concurrent users confirmed robust scalability and responsiveness. Case studies in healthcare screening, HR analytics, and digital well-being illustrate the proposed work potential to enhance emotion-aware services. By bridging emotional intelligence metrics and advanced sentiment analysis, the proposed framework establishes a scalable, interpretable foundation for emotion recognition in organizational contexts.
DOI:10.1109/SENNET64220.2025.11135960