Application of iterative software development methodologies for reducing service quality gaps

The necessity to satisfy the customers' needs leads to importance of using some methods of IT-service processes organization and monitoring in order to eliminate the possibility of gaps. The paper presents an approach to the application of iterative software development methodologies for reduct...

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Bibliographic Details
Published in:Proceedings of the 2014 IEEE NW Russia Young Researchers in Electrical and Electronic Engineering Conference : 3-5 February 2014 pp. 36 - 37
Main Authors: Galkina, Olga, Yachenko, Vladimir
Format: Conference Proceeding
Language:English
Published: IEEE 01.02.2014
Subjects:
agile software development
IT-service
Iterative methods
Monitoring
Planning
Production
Quality management
service quality gaps
Software
waterfall software development
ISBN:9781479925933, 1479925934
Online Access:Get full text
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Summary:The necessity to satisfy the customers' needs leads to importance of using some methods of IT-service processes organization and monitoring in order to eliminate the possibility of gaps. The paper presents an approach to the application of iterative software development methodologies for reduction of the service quality gaps.
ISBN:9781479925933
1479925934
DOI:10.1109/ElConRusNW.2014.6839195