Shaping Emotional Labor Practices in the Sharing Economy

Abstract Independent actors operating through peer-to-peer sharing economy platforms co-create service experiences, such as shared car-rides or home-stays. Emotional labor among both parties, manifested in the mutual enactment of socially desirable behavior, is essential in ensuring that these exper...

Full description

Bibliographic Details

Published in:	Theorizing the Sharing Economy Vol. 66; pp. 55 - 82
Main Authors:	Bucher, Eliane, Fieseler, Christian, Lutz, Christoph, Newlands, Gemma
Format:	Book Chapter
Language:	English
Published:	United Kingdom Emerald Publishing Limited 01.01.2020
Subjects:	Sociology sharing economy service co-creation online platforms Emotional labor
ISBN:	1787561801, 9781787561809
ISSN:	0733-558X
Online Access:	Get full text
Tags:	Add Tag No Tags, Be the first to tag this record!