The impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo
Background Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation o...
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| Published in: | Curationis (Pretoria) Vol. 48; no. 1; pp. e1 - 7 |
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| Format: | Journal Article |
| Language: | English |
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South Africa
AOSIS
30.04.2025
African Online Scientific Information Systems (Pty) Ltd t/a AOSIS AOSIS (Pty) Ltd Democratic Nursing Organisation of South Africa (DENOSA) |
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| ISSN: | 0379-8577, 2223-6279, 2223-6279 |
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| Abstract | Background Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections. Objectives To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo. Method The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch’s eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework. Results One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery. Conclusion Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery. Contribution This study may create awareness among the leadership about the challenges of the clinic. It may also facilitate the development and implementation of processes to provide the resources required to improve the quality-of-service delivery. |
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| AbstractList | Background: Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections. Objectives: To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo. Method: The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch’s eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework. Results: One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery. Conclusion: Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery. Contribution: This study may create awareness among the leadership about the challenges of the clinic. It may also facilitate the development and implementation of processes to provide the resources required to improve the quality-of-service delivery. Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections. To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo. The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch's eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework. One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery. Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery. Background:Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections.Objectives:To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo.Method:The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch’s eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework.Results:One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery.Conclusion:Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery.Contribution:This study may create awareness among the leadership about the challenges of the clinic. It may also facilitate the development and implementation of processes to provide the resources required to improve the quality-of-service delivery. Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections.BACKGROUND Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections. To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo.OBJECTIVES To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo. The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch's eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework.METHOD The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch's eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework. One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery.RESULTS One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery. Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery.Contribution: This study may create awareness among the leadership about the challenges of the clinic. It may also facilitate the development and implementation of processes to provide the resources required to improve the quality-of-service delivery.CONCLUSION Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery.Contribution: This study may create awareness among the leadership about the challenges of the clinic. It may also facilitate the development and implementation of processes to provide the resources required to improve the quality-of-service delivery. Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections. To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo. The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch's eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework. One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery. Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery.Contribution: This study may create awareness among the leadership about the challenges of the clinic. It may also facilitate the development and implementation of processes to provide the resources required to improve the quality-of-service delivery. BACKGROUND: Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections OBJECTIVES: To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo METHOD: The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch's eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework RESULTS: One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery CONCLUSION: Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery CONTRIBUTION: This study may create awareness among the leadership about the challenges of the clinic. It may also facilitate the development and implementation of processes to provide the resources required to improve the quality-of-service delivery |
| Audience | Academic |
| Author | Nkosi, Elizabeth M. Malematja, Dikeledi N. Nene, Sanele E. |
| AuthorAffiliation | University of Johannesburg |
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| Author_xml | – sequence: 1 givenname: Dikeledi N. orcidid: 0009-0008-7918-0935 surname: Malematja fullname: Malematja, Dikeledi N. – sequence: 2 givenname: Elizabeth M. orcidid: 0000-0001-5183-2868 surname: Nkosi fullname: Nkosi, Elizabeth M. – sequence: 3 givenname: Sanele E. orcidid: 0000-0003-2135-0969 surname: Nene fullname: Nene, Sanele E. |
| BackLink | https://www.ncbi.nlm.nih.gov/pubmed/40336378$$D View this record in MEDLINE/PubMed |
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| Snippet | Background Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the... Background: Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the... Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as... Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as... Background:Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the... BACKGROUND: Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the... |
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| SubjectTerms | Adult Ambulatory Care Facilities - organization & administration Ambulatory Care Facilities - standards Analysis Biology Consent Coronaviruses COVID-19 Data collection Emergency medical care Female Health care industry Health care policy Health Care Sciences & Services Health facilities Health Policy & Services Health Resources - standards Health Resources - supply & distribution Health services Hospitals Human resources Humans impact Information management insufficient Interviews as Topic - methods Labor shortages Male Medical care Midwifery Nurses Nursing Original Research Patient safety PHC clinic Primary health care Primary Health Care - standards Professionals Qualitative Research Quality management Quality of Health Care - standards Quality of Health Care - statistics & numerical data quality of services resources South Africa |
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| Title | The impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo |
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