The impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo

Background Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation o...

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Vydáno v:Curationis (Pretoria) Ročník 48; číslo 1; s. e1 - 7
Hlavní autoři: Malematja, Dikeledi N., Nkosi, Elizabeth M., Nene, Sanele E.
Médium: Journal Article
Jazyk:angličtina
Vydáno: South Africa AOSIS 30.04.2025
African Online Scientific Information Systems (Pty) Ltd t/a AOSIS
AOSIS (Pty) Ltd
Democratic Nursing Organisation of South Africa (DENOSA)
Témata:
Adult
Ambulatory Care Facilities - organization & administration
Ambulatory Care Facilities - standards
Analysis
Biology
Consent
Coronaviruses
COVID-19
Data collection
Emergency medical care
Female
Health care industry
Health care policy
Health Care Sciences & Services
Health facilities
Health Policy & Services
Health Resources - standards
Health Resources - supply & distribution
Health services
Hospitals
Human resources
Humans
impact
Information management
insufficient
Interviews as Topic - methods
Labor shortages
Male
Medical care
Midwifery
Nurses
Nursing
Original Research
Patient safety
PHC clinic
Primary health care
Primary Health Care - standards
Professionals
Qualitative Research
Quality management
Quality of Health Care - standards
Quality of Health Care - statistics & numerical data
quality of services
resources
South Africa
South Africa
United States
Europe
Africa
insufficient
resources
PHC clinic
quality of services
impact
ISSN:0379-8577, 2223-6279, 2223-6279
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Shrnutí:Background Insufficient resources at healthcare clinics pose a serious problem, undermining the quality-of-service delivery and negatively affecting the patients as recipients of care and the staff as providers of care. The shortages often result in extended waiting periods, delayed implementation of nursing interventions, prolonged hospitalisation and the potential of increased nosocomial infections. Objectives To explore and describe the impact of insufficient resources on the quality-of-service delivery at a primary healthcare clinic in Limpopo. Method The study followed a qualitative, exploratory, descriptive and contextual design. Participants were selected using purposive sampling. Interviews were conducted until data saturation was reached. The interviews were audio-recorded, transcribed verbatim and analysed using Tesch’s eight-step method of data analysis. The study was steered by the Donabedian quality-of-care framework. Results One central theme emerged, namely scarcity of healthcare resources, with three subthemes: (1) the impact of water shortage on the quality-of-service delivery, (2) the impact of staff shortage on the quality-of-service delivery and (3) the impact of medication shortage on the quality-of-service delivery. Conclusion Insufficient resources negatively affect the quality-of-service delivery in healthcare. The provision of sufficient resources through collective managerial interventions is imperative to develop and implement measures to enhance the quality-of-service delivery. Contribution This study may create awareness among the leadership about the challenges of the clinic. It may also facilitate the development and implementation of processes to provide the resources required to improve the quality-of-service delivery.
Bibliografie:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
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ISSN:0379-8577
2223-6279
2223-6279
DOI:10.4102/curationis.v48i1.2696