Quality communication can improve patient-centred health outcomes among older patients: a rapid review

Background Effective communication is a cornerstone of quality healthcare. Communication helps providers bond with patients, forming therapeutic relationships that benefit patient-centred outcomes. The information exchanged between the provider and patient can help in medical decision-making, such a...

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Bibliographic Details
Published in:BMC health services research Vol. 23; no. 1; pp. 1 - 14
Main Author: Sharkiya, Samer H.
Format: Journal Article
Language:English
Published: London BioMed Central 22.08.2023
BioMed Central Ltd
Springer Nature B.V
BMC
Subjects:
Aged
Aged patients
Care and treatment
Communication
Communication in medicine
Decision making
Effective communication
Health Administration
Health care
Health Informatics
Health services
Influence
Information sources
Intervention
Keywords
Machine learning
Medical care
Medical research
Medicine
Medicine & Public Health
Medicine, Experimental
Nursing homes
Nursing Research
Older people
Patient outcomes
Patient satisfaction
Patient-centered care
Perceptions
Physician and patient
Public Health
Quality management
Quality of life
Systematic review
Well being
Palestinian Territories
Effective communication
Patient outcomes
Aged
ISSN:1472-6963, 1472-6963
Online Access:Get full text
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Summary:Background Effective communication is a cornerstone of quality healthcare. Communication helps providers bond with patients, forming therapeutic relationships that benefit patient-centred outcomes. The information exchanged between the provider and patient can help in medical decision-making, such as better self-management. This rapid review investigated the effects of quality and effective communication on patient-centred outcomes among older patients. Methods Google Scholar, PubMed, Scopus, CINAHL, and PsycINFO were searched using keywords like “effective communication,“ “elderly,“ and “well-being.“ Studies published between 2000 and 2023 describing or investigating communication strategies between older patients (65 years and above) and providers in various healthcare settings were considered for selection. The quality of selected studies was assessed using the GRADE Tool. Results The search strategy yielded seven studies. Five studies were qualitative (two phenomenological study, one ethnography, and two grounded theory studies), one was a cross-sectional observational study, and one was an experimental study. The studies investigated the effects of verbal and nonverbal communication strategies between patients and providers on various patient-centred outcomes, such as patient satisfaction, quality of care, quality of life, and physical and mental health. All the studies reported that various verbal and non-verbal communication strategies positively impacted all patient-centred outcomes. Conclusion Although the selected studies supported the positive impact of effective communication with older adults on patient-centred outcomes, they had various methodological setbacks that need to be bridged in the future. Future studies should utilize experimental approaches, generalizable samples, and specific effect size estimates.
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ISSN:1472-6963
1472-6963
DOI:10.1186/s12913-023-09869-8