Private versus Public Hospitals: Patient Satisfaction of Nursing Care Quality in Orthopaedic Wards

Background: Patient's satisfaction with nursing care is thought to be a key component in determining how patients perceive service quality. Quantifying patient satisfaction in both private and public healthcare settings can offer essential evidence on performance; consequently, reflected on qua...

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Vydáno v:The Nigerian postgraduate medical journal Ročník 32; číslo 3; s. 197 - 203
Hlavní autoři: Ali, Zahraa Hussein, AL-Fayyadh, Sadeq, Isam, Safad Riyadh, Hussein, Shaymaa Mohammed, Al-Ganmi, Ali Hussein Alek, AL-Hadrawi, Hayder
Médium: Journal Article
Jazyk:angličtina
Vydáno: India Wolters Kluwer - Medknow 01.07.2025
Medknow Publications and Media Pvt. Ltd
Medknow Publications & Media Pvt. Ltd
Wolters Kluwer Medknow Publications
Vydání:2
Témata:
Adult
Aged
Comparative analysis
Cross-Sectional Studies
Evaluation
Female
Hospitals, Private - standards
Hospitals, Public
Hospitals, Public - standards
Humans
Male
Medical care
Middle Aged
nursing
Nursing care
Nursing Care - standards
Nursing Staff, Hospital
Original Article
patient
Patient satisfaction
Patient Satisfaction - statistics & numerical data
Quality management
quality of care
Quality of Health Care
satisfaction
Surveys and Questionnaires
Young Adult
Iraq
Nursing
satisfaction
quality of care
patient
ISSN:1117-1936, 2468-6875
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Shrnutí:Background: Patient's satisfaction with nursing care is thought to be a key component in determining how patients perceive service quality. Quantifying patient satisfaction in both private and public healthcare settings can offer essential evidence on performance; consequently, reflected on quality management. Aims: This study aims to explore patients' satisfaction with the quality of nursing care. Subjects and Methods: A descriptive-cross-sectional study was conducted, involving 251 patients selected through a random selection method. Data were collected using the patient satisfaction with Nursing Care Quality Questionnaire, comprising a total of 20 items. The collected data were then analysed and interpreted using descriptive and inferential statistics. Data were analysed using SPSS V25. Results: The findings of the current study show that more than half (52.6%) of subjects were somewhat satisfied with the provided nursing education. Similarly, more than half (55%) of subjects were somewhat satisfied with the provided nursing care. Correspondingly, (60.2%) of subjects were somewhat satisfied with the overall provided nursing services, including both the educational and the actual direct nursing care. Conclusions: Overall, patients expressed general satisfaction with the inpatient nursing care they received, and their perceived needs and care expectations from nurses significantly influenced their satisfaction levels.
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ISSN:1117-1936
2468-6875
DOI:10.4103/npmj.npmj_84_25