Perceived Organizational Support and Reduced Job Performance During COVID-19

Current research aims to identify a framework to enhance the performance of employees in government sector healthcare during the COVID-19 pandemic. Perceived organizational support was identified to enhance employees’ performance through the intervention of a psychological process containing 3 state...

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Bibliographic Details
Published in:Inquiry (Chicago) Vol. 60; p. 469580231160908
Main Authors: Hasan, Naveed, Waseem, Muhammad Adnan, Sarfraz, Muddassar, Wajid, Nauman
Format: Journal Article
Language:English
Published: Los Angeles, CA SAGE Publications 01.01.2023
SAGE PUBLICATIONS, INC
SAGE Publishing
Subjects:
COVID-19
COVID-19: Psychological Impact on Healthcare Workers Well-Being and Mental Health
Decision makers
Developing countries
Employees
Employers
Government
Government employees
Health care
Health services
Hospitals
Humans
Job performance
LDCs
Mediators
Nursing
Nursing Staff
Organizational effectiveness
Organizational research
Organizational support
Pandemics
Perceptions
Policy making
Private hospitals
Psychological safety
Psychological theories
Public sector
Respondents
Self esteem
Surveys and Questionnaires
Theory of planned behavior
Work environment
Work Performance
Pakistan
COVID-19
perception of organizational support
healthcare staff
psychological states
ISSN:0046-9580, 1945-7243, 1945-7243
Online Access:Get full text
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Summary:Current research aims to identify a framework to enhance the performance of employees in government sector healthcare during the COVID-19 pandemic. Perceived organizational support was identified to enhance employees’ performance through the intervention of a psychological process containing 3 states, that is, psychological safety, felt obligation and organization-based self-esteem. Job performance is considered as planned behavior, and psychological links are developed on the basis of the theory of planned behavior. This study is quantitative and used an empirical survey. Respondents of the study were nursing staff of government hospitals in Pakistan. The data were collected during the first wave of COVID-19 in Pakistan through online distributed questionnaires, and the data were analyzed using Smart PLS. Results show that perceived organizational support positively affects job performance during the COVID-19 crisis, and all the psychological states mediate the relationship. The study results are helpful for decision-makers of public sector organizations dealing with the most common problem of performance reduction during COVID-19. Results are also helpful for policymakers to address reduced performance in most government hospitals. Future research should consider antecedents of the perception of organizational support in the context of government and private hospitals.
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ISSN:0046-9580
1945-7243
1945-7243
DOI:10.1177/00469580231160908