Does Foodservice Employees’ Burnout Influence Their In-role and Extra-role Food Safety Behaviors? A Structural Modeling Approach

•Employees’ colleague-related burnout and work-related burnout were negatively related to their job commitment in the foodservice industry.•Employees’ job commitment was positively correlated with their in-role food safety behaviors, such as compliance with food safety-related standards within their...

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Bibliographic Details
Published in:Journal of food protection Vol. 87; no. 1; p. 100200
Main Author: Choi, Jihee
Format: Journal Article
Language:English
Published: United States Elsevier Inc 01.01.2024
Elsevier
Subjects:
Burnout, Professional
Burnout, Psychological
Employee burnout
equations
Extra-role food safety behaviors
food safety
Foodservice industry
Humans
In-role food safety behaviors
Job commitment
Restaurants
Structural equation modeling (SEM)
Job commitment
Foodservice industry
Employee burnout
Extra-role food safety behaviors
In-role food safety behaviors
Structural equation modeling (SEM)
ISSN:0362-028X, 1944-9097, 1944-9097
Online Access:Get full text
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Summary:•Employees’ colleague-related burnout and work-related burnout were negatively related to their job commitment in the foodservice industry.•Employees’ job commitment was positively correlated with their in-role food safety behaviors, such as compliance with food safety-related standards within their formal job tasks.•Employees’ job commitment was positively correlated with their extra-role food safety behaviors, including voluntary participation in food safety-related error management. Over the past decade, a number of previous studies have found a gap between employees’ food safety knowledge and their food safety behavior. Thus, it is valuable to examine motivators (or demotivators) of employees’ food safety behavior from a psychological perspective. The objective of this study is to investigate the relationships among employees’ burnout, job commitment, and food safety behaviors (in-role and extra-role). A total of 267 nonmanagerial restaurant employees participated in this study. The data were analyzed using structural equation modeling (SEM). Findings reveal that colleague-related burnout and work-related burnout negatively affect employee job commitment. In addition, employee job commitment is a major predictor of in-role and extra-role food safety behaviors. The findings shed light on the effect of different types of burnout on food safety behaviors, which in turn have significant implications for managers in the foodservice industry.
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ISSN:0362-028X
1944-9097
1944-9097
DOI:10.1016/j.jfp.2023.100200