Patient Safety: Break the Silence

A culture of patient safety requires commitment and full participation from all staff members. In 2008, results of a culture of patient safety survey conducted in the perioperative division of the Lehigh Valley Health Network in Pennsylvania revealed a lack of patient-centered focus, teamwork, and p...

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Vydáno v:	AORN journal Ročník 95; číslo 5; s. 591 - 601
Hlavní autoři:	Johnson, Hope L., Kimsey, Diane
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	United States Elsevier Inc 01.05.2012 John Wiley & Sons, Inc
Témata:	Communication Corporate culture Group Processes hospital survey Hospitals Humans Interprofessional Relations Medical Errors - prevention & control Negotiating Operating Rooms - organization & administration Patient Care Team - organization & administration Patient safety Patient Safety - standards patient-centered focus Pennsylvania Perioperative Perioperative Care - education Perioperative Care - standards Root Cause Analysis Safety Management - organization & administration Surgery Training Workplace workplace culture Pennsylvania United States > US patient-centered focus patient safety workplace culture hospital survey
ISSN:	0001-2092, 1878-0369, 1878-0369
On-line přístup:	Získat plný text
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Shrnutí:	A culture of patient safety requires commitment and full participation from all staff members. In 2008, results of a culture of patient safety survey conducted in the perioperative division of the Lehigh Valley Health Network in Pennsylvania revealed a lack of patient-centered focus, teamwork, and positive communication. As a result, perioperative leaders assembled a multidisciplinary team that designed a safety training program focusing on Crew Resource Management, TeamSTEPPS, and communication techniques. The team used video vignettes and an audience response system to engage learners and promote participation. Topics included using preprocedural briefings and postprocedural debriefings, conflict resolution, and assertiveness techniques. Postcourse evaluations showed that the majority of respondents believed they were better able to question the decisions or actions of someone with more authority. The facility has experienced a marked decrease in the number of incidents requiring a root cause analysis since the program was conducted.
Bibliografie:	ObjectType-Article-2 SourceType-Scholarly Journals-1 ObjectType-Feature-1 content type line 14 ObjectType-Article-1 ObjectType-Feature-2 content type line 23
ISSN:	0001-2092 1878-0369 1878-0369
DOI:	10.1016/j.aorn.2012.03.002