Measuring Patient Experience: Concepts and Methods

Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to vali...

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Bibliographic Details
Published in:	The patient : patient-centered outcomes research Vol. 7; no. 3; pp. 235 - 241
Main Authors:	Ahmed, Faraz, Burt, Jenni, Roland, Martin
Format:	Journal Article
Language:	English
Published:	Cham Springer International Publishing 01.09.2014 Springer Nature B.V
Subjects:	Customer satisfaction Data Collection - methods Health Administration Health Economics Hospitals Humans Leading Article Medicine Medicine & Public Health Mortality Outcome Assessment, Health Care - methods Patient Satisfaction Patients Pharmacoeconomics and Health Outcomes Public Health Quality Improvement - organization & administration Quality Indicators, Health Care Quality of Life Research Quality of service Reproducibility of Results Socioeconomic Factors National Health Service Patient Experience Communication Skill Training Quality Improvement Strategy Mystery Shopper
ISSN:	1178-1653, 1178-1661
Online Access:	Get full text
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