An enabling Framework for Blockchain in Tourism

This viewpoint article proposes an enabling framework that identifies the use of various blockchain technologies in tourism and their applications (digitalization, automation, disintermediation, and intelligent environment) across the different stages of travel (pre-trip, during the trip, and post-t...

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Vydáno v:Information technology & tourism Ročník 24; číslo 2; s. 165 - 179
Hlavní autoři: Balasubramanian, Sreejith, Sethi, Jaspreet Singh, Ajayan, Shalini, Paris, Cody Morris
Médium: Journal Article
Jazyk:angličtina
Vydáno: Berlin/Heidelberg Springer Berlin Heidelberg 01.06.2022
Springer Nature B.V
Témata:
Blockchain
Business and Management
COVID-19
Digitization
IT in Business
Tourism
Travel
Viewpoints
COVID-19
Digitalization
Smart tourism
Automation
Disintermediation
Cryptocurrency
Intelligent environments
Blockchain technology
ISSN:1098-3058, 1943-4294
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Shrnutí:This viewpoint article proposes an enabling framework that identifies the use of various blockchain technologies in tourism and their applications (digitalization, automation, disintermediation, and intelligent environment) across the different stages of travel (pre-trip, during the trip, and post-trip). As we know, the tourism sector contributes immensely to world GDP and job creation. However, the COVID-19 pandemic, even after two years since it first appeared, continues to adversely impact the tourism prospects of countries across the world due to nationwide lockdowns and travel restrictions. As the world tries to adapt to the “new normal,“ the tourism sector is forced to re-think its ways of doing business and bring about innovations to facilitate the new norms of contactless and safe transactions. Also, the sector, more than ever, need to effectively deal with its inherent challenges such as transparency and credibility of information, fraudulent practices, opportunistic behavior of intermediaries, and foreign currency risks. Blockchain technology can transform the tourism sector by offering innovative solutions that address its pressing issues. However, our current understanding of blockchain application in tourism is quite limited, with previous work being largely fragmented and narrow in terms of both scope and application. We foresee that the insights offered in this viewpoint, including the framework, will advance both theory and practice and facilitate the implementation of blockchain-enabled solutions across different travel stages.
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ISSN:1098-3058
1943-4294
DOI:10.1007/s40558-022-00229-6