On the Need for Mixed Media in Distributed Requirements Negotiations

Achieving agreement with respect to software requirements is a collaborative process that traditionally relies on same-time, same-place interactions. As the trend toward geographically distributed software development continues, colocated meetings are becoming increasingly problematic. Our research...

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Vydáno v:IEEE transactions on software engineering Ročník 34; číslo 1; s. 116 - 132
Hlavní autoři: Damian, D., Lanubile, F., Mallardo, T.
Médium: Journal Article
Jazyk:angličtina
Vydáno: New York IEEE 01.01.2008
IEEE Computer Society
Témata:
Asynchronous interaction
Collaboration
Collaborative software
Communication
Computer industry
Computer mediated communication
Computer programs
Computer science
Digital Object Identifier
Dispersion
Distributed/Internet based software engineering tools and techniques
Education
Experimental design
Globalization
Grounding
Hypotheses
Information technology
Inspections
Investigations
Media
Media richness
Meetings
Mixed media
Negotiations
Product development
Programming
Requirements
Requirements specifications
Software
Software development
Studies
Synchronous
Synchronous interaction
Uncertainty
Video teleconferencing
Requirements/Specifications
Asynchronous interaction
Synchronous interaction
Experimental design
Distributed/Internet based software engineering tools and techniques
ISSN:0098-5589, 1939-3520
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Popis
Shrnutí:Achieving agreement with respect to software requirements is a collaborative process that traditionally relies on same-time, same-place interactions. As the trend toward geographically distributed software development continues, colocated meetings are becoming increasingly problematic. Our research investigates the impact of computer-mediated communication on the performance of distributed client/developer teams involved in the collaborative development of a requirements specification. Drawing on media-selection theories, we posit that a combination of lean and rich media is needed for an effective process of requirements negotiations when stakeholders are geographically dispersed. In this paper, we present an empirical study that investigates the performance of six educational global project teams involved in a negotiation process using both asynchronous text-based and synchronous videoconferencing-based communication modes. The findings indicate that requirement negotiations were more effective when the groups conducted asynchronous structured discussions of requirement issues prior to the synchronous negotiation meeting. Asynchronous discussions were useful in resolving issues related to uncertainty in requirements, thus allowing synchronous negotiations to focus more on removing ambiguities in the requirements.
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ISSN:0098-5589
1939-3520
DOI:10.1109/TSE.2007.70758