Patients’ perceptions of patient-centered communication with healthcare providers and associated factors in Japan – The INFORM Study 2020
To describe patients’ perceptions of the patient-centeredness of their communication with healthcare providers in Japan, and to examine factors associated with these perceptions. We analyzed the cross-sectional data from the INFORM Study 2020, which is a nationwide survey on health information acces...
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| Vydáno v: | Patient education and counseling Ročník 122; s. 108170 |
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| Hlavní autoři: | , , , , , , , |
| Médium: | Journal Article |
| Jazyk: | angličtina |
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Ireland
Elsevier B.V
01.05.2024
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| ISSN: | 0738-3991, 1873-5134, 1873-5134 |
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| Abstract | To describe patients’ perceptions of the patient-centeredness of their communication with healthcare providers in Japan, and to examine factors associated with these perceptions.
We analyzed the cross-sectional data from the INFORM Study 2020, which is a nationwide survey on health information access in Japan. A total of 3605 respondents completed the survey. Our primary outcome was the nine elements of the patient-centered communication scale (PCCS), which was compiled from 2703 respondents (75.0%) reporting at least one provider visit within 12 months. It was rated on a four-point Likert scale: always, usually, sometimes, and never. We used binary logistic regression to examine the association between sociodemographic and health-related variables, and each element of the PCCS.
For all elements, the percentage of respondents who agreed that their healthcare providers always communicated in a patient-centered way was low (17–31%). Patients with higher age, higher education, poorer general health status and a larger number of visits to providers in the previous 12 months were more likely to have positive perception.
Patient-centered communication as reported in a national sample in Japan was low.
Efforts are needed to improve the patient-centeredness of patient-provider communication in Japan to optimize health outcomes.
•Patient-centered communication, as reported in a national sample in Japan, was low.•Age, education, health status and number of visits were associated with perception.•To improve communication, it is necessary to approach both providers and patients. |
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| AbstractList | To describe patients' perceptions of the patient-centeredness of their communication with healthcare providers in Japan, and to examine factors associated with these perceptions.OBJECTIVETo describe patients' perceptions of the patient-centeredness of their communication with healthcare providers in Japan, and to examine factors associated with these perceptions.We analyzed the cross-sectional data from the INFORM Study 2020, which is a nationwide survey on health information access in Japan. A total of 3605 respondents completed the survey. Our primary outcome was the nine elements of the patient-centered communication scale (PCCS), which was compiled from 2703 respondents (75.0%) reporting at least one provider visit within 12 months. It was rated on a four-point Likert scale: always, usually, sometimes, and never. We used binary logistic regression to examine the association between sociodemographic and health-related variables, and each element of the PCCS.METHODSWe analyzed the cross-sectional data from the INFORM Study 2020, which is a nationwide survey on health information access in Japan. A total of 3605 respondents completed the survey. Our primary outcome was the nine elements of the patient-centered communication scale (PCCS), which was compiled from 2703 respondents (75.0%) reporting at least one provider visit within 12 months. It was rated on a four-point Likert scale: always, usually, sometimes, and never. We used binary logistic regression to examine the association between sociodemographic and health-related variables, and each element of the PCCS.For all elements, the percentage of respondents who agreed that their healthcare providers always communicated in a patient-centered way was low (17-31%). Patients with higher age, higher education, poorer general health status and a larger number of visits to providers in the previous 12 months were more likely to have positive perception.RESULTSFor all elements, the percentage of respondents who agreed that their healthcare providers always communicated in a patient-centered way was low (17-31%). Patients with higher age, higher education, poorer general health status and a larger number of visits to providers in the previous 12 months were more likely to have positive perception.Patient-centered communication as reported in a national sample in Japan was low.CONCLUSIONPatient-centered communication as reported in a national sample in Japan was low.Efforts are needed to improve the patient-centeredness of patient-provider communication in Japan to optimize health outcomes.CLINICAL IMPLICATIONSEfforts are needed to improve the patient-centeredness of patient-provider communication in Japan to optimize health outcomes. To describe patients' perceptions of the patient-centeredness of their communication with healthcare providers in Japan, and to examine factors associated with these perceptions. We analyzed the cross-sectional data from the INFORM Study 2020, which is a nationwide survey on health information access in Japan. A total of 3605 respondents completed the survey. Our primary outcome was the nine elements of the patient-centered communication scale (PCCS), which was compiled from 2703 respondents (75.0%) reporting at least one provider visit within 12 months. It was rated on a four-point Likert scale: always, usually, sometimes, and never. We used binary logistic regression to examine the association between sociodemographic and health-related variables, and each element of the PCCS. For all elements, the percentage of respondents who agreed that their healthcare providers always communicated in a patient-centered way was low (17-31%). Patients with higher age, higher education, poorer general health status and a larger number of visits to providers in the previous 12 months were more likely to have positive perception. Patient-centered communication as reported in a national sample in Japan was low. Efforts are needed to improve the patient-centeredness of patient-provider communication in Japan to optimize health outcomes. To describe patients’ perceptions of the patient-centeredness of their communication with healthcare providers in Japan, and to examine factors associated with these perceptions. We analyzed the cross-sectional data from the INFORM Study 2020, which is a nationwide survey on health information access in Japan. A total of 3605 respondents completed the survey. Our primary outcome was the nine elements of the patient-centered communication scale (PCCS), which was compiled from 2703 respondents (75.0%) reporting at least one provider visit within 12 months. It was rated on a four-point Likert scale: always, usually, sometimes, and never. We used binary logistic regression to examine the association between sociodemographic and health-related variables, and each element of the PCCS. For all elements, the percentage of respondents who agreed that their healthcare providers always communicated in a patient-centered way was low (17–31%). Patients with higher age, higher education, poorer general health status and a larger number of visits to providers in the previous 12 months were more likely to have positive perception. Patient-centered communication as reported in a national sample in Japan was low. Efforts are needed to improve the patient-centeredness of patient-provider communication in Japan to optimize health outcomes. •Patient-centered communication, as reported in a national sample in Japan, was low.•Age, education, health status and number of visits were associated with perception.•To improve communication, it is necessary to approach both providers and patients. |
| ArticleNumber | 108170 |
| Author | Okamura, Masako Fujimori, Maiko Uchitomi, Yosuke Otsuki, Aki Yaguchi-Saito, Akiko Saito, Junko Kuchiba, Aya Shimazu, Taichi |
| Author_xml | – sequence: 1 givenname: Masako surname: Okamura fullname: Okamura, Masako organization: Division of Survivorship, National Cancer Center Institute for Cancer Control, National Cancer Center, Tokyo, Japan – sequence: 2 givenname: Maiko surname: Fujimori fullname: Fujimori, Maiko email: mfujimor@ncc.go.jp organization: Division of Survivorship, National Cancer Center Institute for Cancer Control, National Cancer Center, Tokyo, Japan – sequence: 3 givenname: Aki surname: Otsuki fullname: Otsuki, Aki organization: Division of Behavioral Sciences, National Cancer Center Institute for Cancer Control, National Cancer Center, Tokyo, Japan – sequence: 4 givenname: Junko surname: Saito fullname: Saito, Junko organization: Division of Behavioral Sciences, National Cancer Center Institute for Cancer Control, National Cancer Center, Tokyo, Japan – sequence: 5 givenname: Akiko surname: Yaguchi-Saito fullname: Yaguchi-Saito, Akiko organization: Division of Behavioral Sciences, National Cancer Center Institute for Cancer Control, National Cancer Center, Tokyo, Japan – sequence: 6 givenname: Aya surname: Kuchiba fullname: Kuchiba, Aya organization: Division of Biostatistical Research, Institution for Cancer Control/ Biostatistics Division, Center for Administration and Support, National Cancer Center, Tokyo, Japan – sequence: 7 givenname: Yosuke surname: Uchitomi fullname: Uchitomi, Yosuke organization: Division of Survivorship, National Cancer Center Institute for Cancer Control, National Cancer Center, Tokyo, Japan – sequence: 8 givenname: Taichi surname: Shimazu fullname: Shimazu, Taichi email: tshimazu@ncc.go.jp organization: Division of Behavioral Sciences, National Cancer Center Institute for Cancer Control, National Cancer Center, Tokyo, Japan |
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| Keywords | Healthcare provider Perception Asia Patient-centered communication |
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