Patients’ perceptions of patient-centered communication with healthcare providers and associated factors in Japan – The INFORM Study 2020

To describe patients’ perceptions of the patient-centeredness of their communication with healthcare providers in Japan, and to examine factors associated with these perceptions. We analyzed the cross-sectional data from the INFORM Study 2020, which is a nationwide survey on health information acces...

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Vydáno v:Patient education and counseling Ročník 122; s. 108170
Hlavní autoři: Okamura, Masako, Fujimori, Maiko, Otsuki, Aki, Saito, Junko, Yaguchi-Saito, Akiko, Kuchiba, Aya, Uchitomi, Yosuke, Shimazu, Taichi
Médium: Journal Article
Jazyk:angličtina
Vydáno: Ireland Elsevier B.V 01.05.2024
Témata:
Asia
Communication
Cross-Sectional Studies
Health Personnel
Healthcare provider
Humans
Infant
Japan
Patient-Centered Care
Patient-centered communication
Perception
Japan
Healthcare provider
Perception
Asia
Patient-centered communication
ISSN:0738-3991, 1873-5134, 1873-5134
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Popis
Shrnutí:To describe patients’ perceptions of the patient-centeredness of their communication with healthcare providers in Japan, and to examine factors associated with these perceptions. We analyzed the cross-sectional data from the INFORM Study 2020, which is a nationwide survey on health information access in Japan. A total of 3605 respondents completed the survey. Our primary outcome was the nine elements of the patient-centered communication scale (PCCS), which was compiled from 2703 respondents (75.0%) reporting at least one provider visit within 12 months. It was rated on a four-point Likert scale: always, usually, sometimes, and never. We used binary logistic regression to examine the association between sociodemographic and health-related variables, and each element of the PCCS. For all elements, the percentage of respondents who agreed that their healthcare providers always communicated in a patient-centered way was low (17–31%). Patients with higher age, higher education, poorer general health status and a larger number of visits to providers in the previous 12 months were more likely to have positive perception. Patient-centered communication as reported in a national sample in Japan was low. Efforts are needed to improve the patient-centeredness of patient-provider communication in Japan to optimize health outcomes. •Patient-centered communication, as reported in a national sample in Japan, was low.•Age, education, health status and number of visits were associated with perception.•To improve communication, it is necessary to approach both providers and patients.
Bibliografie:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:0738-3991
1873-5134
1873-5134
DOI:10.1016/j.pec.2024.108170