Future directions for chatbot research: an interdisciplinary research agenda

Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge concerning the impact of chatbots at the individual, group, and societal level. Fu...

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Vydané v:	Computing Ročník 103; číslo 12; s. 2915 - 2942
Hlavní autori:	Følstad, Asbjørn, Araujo, Theo, Law, Effie Lai-Chong, Brandtzaeg, Petter Bae, Papadopoulos, Symeon, Reis, Lea, Baez, Marcos, Laban, Guy, McAllister, Patrick, Ischen, Carolin, Wald, Rebecca, Catania, Fabio, Meyer von Wolff, Raphael, Hobert, Sebastian, Luger, Ewa
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Vienna Springer Vienna 01.12.2021 Springer Nature B.V
Predmet:	Artificial Intelligence Chatbots Computer Appl. in Administrative Data Processing Computer Communication Networks Computer Science Customer services Information Systems Applications (incl.Internet) Interdisciplinary aspects Interdisciplinary studies Regular Paper Software Engineering State-of-the-art reviews User experience User interfaces Workshops 68-02 Research exposition (monographs, survey articles) pertaining to computer science Chatbots Future research directions Dialogue systems Conversational agents
ISSN:	0010-485X, 1436-5057
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