Exploring the dark side of organizational citizenship behavior

In recent years, there has been increasing interest in positive organizational scholarship in general, including positive organizational behavior (POB) in particular. This work identifies organizational citizenship behavior (OCB) as a prototypical POB. Conceptualizing OCBs in this way is sensible in...

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Bibliographic Details
Published in:Journal of organizational behavior Vol. 34; no. 4; pp. 542 - 559
Main Authors: Bolino, Mark C., Klotz, Anthony C., Turnley, William H., Harvey, Jaron
Format: Journal Article
Language:English
Published: Chichester Blackwell Publishing Ltd 01.05.2013
John Wiley & Sons
Wiley Periodicals Inc
Subjects:
Attitudes
Citizenship
Employee motivation
Employees
Industrial and organizational psychology
Job performance
Job satisfaction
Motivation
Organizational behavior
Organizational behaviour
organizational citizenship behavior
Organizational citizenship behaviour
Organizational effectiveness
Point/Counterpoint
positive organizational behavior
Psychology
Soldiers
Studies
too-much-of-a-good-thing effect
ISSN:0894-3796, 1099-1379
Online Access:Get full text
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Summary:In recent years, there has been increasing interest in positive organizational scholarship in general, including positive organizational behavior (POB) in particular. This work identifies organizational citizenship behavior (OCB) as a prototypical POB. Conceptualizing OCBs in this way is sensible in light of more than 30 years of research highlighting the desirable aspects of such behavior. At the same time, some researchers have raised questions about positive organizational scholarship and have called for a more balanced view of ostensibly positive behaviors. The purpose of this paper, then, is to take a more nuanced view of OCBs while highlighting the dark side of citizenship behavior. In doing so, we review conceptual and empirical work that has challenged the idea that OCBs are inherently positive. We also discuss research that seeks to develop a deeper understanding of the conditions under which OCB does more harm than good. Finally, important areas for future research and the practical realities facing scholars who seek to publish research investigating the dark side of citizenship are addressed as well.
Bibliography:istex:CF5DD4C395DA872662C02F34988B18FF4699E2A7
ark:/67375/WNG-FSM2NGT3-H
ArticleID:JOB1847
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ISSN:0894-3796
1099-1379
DOI:10.1002/job.1847