Instant Messaging for Collaboration:
A Case Study of a High‐Tech Firm

This article examines uses of instant messaging (IM) in a high‐tech firm to illustrate how knowledge workers use this new work tool to collaborate with co‐workers. The objectives are 1) to identify the collaborative practices of individuals in mediated work environments by looking at uses of IM; 2)...

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Vydáno v:Journal of computer-mediated communication Ročník 10; číslo 4; s. 00
Hlavní autoři: Quan‐Haase, Anabel, Cothrel, Joseph, Wellman, Barry
Médium: Journal Article
Jazyk:angličtina
Vydáno: Oxford, UK Blackwell Publishing Ltd 01.07.2005
Témata:
Instant messaging systems
Shields
Surveys
Translucence
Working conditions
ISSN:1083-6101, 1083-6101
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Popis
Shrnutí:This article examines uses of instant messaging (IM) in a high‐tech firm to illustrate how knowledge workers use this new work tool to collaborate with co‐workers. The objectives are 1) to identify the collaborative practices of individuals in mediated work environments by looking at uses of IM; 2) to discern what social processes are reflected in employees' use of IM; and 3) to investigate how three factors proposed by Erickson and Kellogg (2000) to support social processes—visibility, awareness and accountability—are used in an IM system. Questionnaire and interview data show that while IM leads to higher connectivity and new forms of collaboration, it also creates distance: employees use the mediated environment as a shield, distancing themselves from superiors. We use Erickson & Kellogg's ‘social translucence of technology’ framework to discuss the social consequences of working in a computer‐mediated work environment.
Bibliografie:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
content type line 23
ISSN:1083-6101
1083-6101
DOI:10.1111/j.1083-6101.2005.tb00276.x