Relationships That Matter: Four Perspectives on AI, Work, and Organizations

The past decade has witnessed a surge of interest in how AI will transform work and organizations, presenting scholars with the difficult task of studying emergent technologies. This article advances a relational perspective that emphasizes how firms and workers are situated in, and respond to, extr...

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Bibliographic Details
Published in:The Journal of applied behavioral science Vol. 60; no. 4; pp. 639 - 651
Main Authors: Narayan, Devika, Shestakofsky, Benjamin
Format: Journal Article
Language:English
Published: Los Angeles, CA SAGE Publications 01.12.2024
SAGE PUBLICATIONS, INC
Subjects:
Artificial intelligence
Monopolies
Social dynamics
Social systems
Technology
Workers
innovation
labor and workforce dynamics
technology
financial control
ISSN:0021-8863, 1552-6879
Online Access:Get full text
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Summary:The past decade has witnessed a surge of interest in how AI will transform work and organizations, presenting scholars with the difficult task of studying emergent technologies. This article advances a relational perspective that emphasizes how firms and workers are situated in, and respond to, extra-organizational pressures and forces. We examine four sets of relationships that can frame scholarly engagement with AI: finance and technology, monopoly and competition, producers and adopters, and high-status and low-status workers. We argue that this perspective illuminates connections between levels of analysis that might otherwise seem unrelated, revealing how AI tools and practices are situated within, and contribute to, broader social, financial, and industrial dynamics.
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ISSN:0021-8863
1552-6879
DOI:10.1177/00218863241285456