Algorithmic Surveillance in the Gig Economy: The Organization of Work through Lefebvrian Conceived Space

Workplace surveillance is traditionally conceived of as a dyadic process, with an observer and an observee. In this paper, I discuss the implications of an emerging form of workplace surveillance: surveillance with an algorithmic, as opposed to human, observer. Situated within the on-demand food-del...

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Vydáno v:Organization studies Ročník 42; číslo 5; s. 719 - 737
Hlavní autor: Newlands, Gemma
Médium: Journal Article
Jazyk:angličtina
Vydáno: London, England SAGE Publications 01.05.2021
Sage Publications Ltd
Témata:
Algorithms
Cartography
Gig economy
Lefebvre, Henri (1901-1991)
Organization studies
Organizational research
Power structure
Resistance
Surveillance
Virtual reality
Work organization
Workplaces
organisational control
virtual
data
gig economy
digitalization
surveillance
sociology of work
space
platforms
ISSN:0170-8406, 1741-3044
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Shrnutí:Workplace surveillance is traditionally conceived of as a dyadic process, with an observer and an observee. In this paper, I discuss the implications of an emerging form of workplace surveillance: surveillance with an algorithmic, as opposed to human, observer. Situated within the on-demand food-delivery context, I draw upon Henri Lefebvre’s spatial triad to provide in-depth conceptual examination of how platforms rely on conceived space, namely the virtual reality generated by data capture, while neglecting perceived and lived space in the form of the material embodied reality of workers. This paper offers a two-fold contribution. First, it applies Henri Lefebvre’s spatial triad to the techno-centric digital cartography used by platform-mediated organisations, assessing spatial power dynamics and opportunities for resistance. Second, this paper advances organisational research into workplace surveillance in situations where the observer and decision-maker can be a non-human agent.
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ISSN:0170-8406
1741-3044
DOI:10.1177/0170840620937900