Enterprise social media use and overload: A curvilinear relationship

Considerable research has focused on the positive effects of information technology use. However, emerging research and practice commentary highlight the importance of considering the negative side of information technology use. The current study investigates how enterprise social media use (i.e. wo...

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Bibliographic Details
Published in:Journal of information technology Vol. 34; no. 1; pp. 22 - 38
Main Authors: Chen, Xiayu, Wei, Shaobo
Format: Journal Article
Language:English
Published: London, England SAGE Publications 01.03.2019
Sage Publications Ltd
Subjects:
Authorship
Collaboration
Communication
Digital media
Electronic commerce
Employees
Information overload
Information systems
Information technology
Knowledge management
Knowledge sharing
Mass media
Operations management
Perceptions
R&D
Research & development
Science
Social media
Social networks
Social research
Social support
Studies
Technology
Technology utilization
Telecommunications
Visibility
Work
Workplace communication
Workplaces
China
Work-related use
information overload
strain
social-related use
social overload
communication visibility
ISSN:0268-3962, 1466-4437
Online Access:Get full text
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Summary:Considerable research has focused on the positive effects of information technology use. However, emerging research and practice commentary highlight the importance of considering the negative side of information technology use. The current study investigates how enterprise social media use (i.e. work- and social-related use) influences employees’ perceived overload (i.e. information and social overload), which in turn affects enterprise social media-related strain. In addition, we posit that communication visibility moderates the nonlinear relationship between enterprise social media use and overload. Using a survey of 282 enterprise social media users in the workplace as a basis, we find an inverted U-shaped relationship between work-related enterprise social media use and information overload and between work-related enterprise social media use and social overload. Moreover, a U-shaped relationship is found between social-related enterprise social media use and information overload and between social-related enterprise social media use and social overload. Communication visibility positively moderates the inverted U-shaped relationships between work-related enterprise social media use and information overload and between work-related enterprise social media use and social overload, but negatively moderates the U-shaped relationship between social-related enterprise social media use and information overload. The theoretical and practical implications are also discussed.
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ISSN:0268-3962
1466-4437
DOI:10.1177/0268396218802728