Mapping the service recovery research landscape: A bibliometric‐based systematic review

With businesses under increasing pressure to provide excellent customer service, postfailure recovery strategies have become critical for long‐term customer satisfaction and loyalty. The domain of service recovery has extensively been examined in academia; however, systematic studies that provide a...

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Veröffentlicht in:	Psychology & marketing Jg. 40; H. 10; S. 2060 - 2087
Hauptverfasser:	Mir, Mahmood, Ashraf, Rohail, Syed, Tahir Abbas, Ali, Sara, Nawaz, Raheel
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	Hoboken Wiley Periodicals Inc 01.10.2023
Schlagworte:	artificial intelligence and robotics Bibliometrics metaverse service failure service recovery sharing economy Systematic review
ISSN:	0742-6046, 1520-6793
Online-Zugang:	Volltext
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