Usability Evaluation of Artificial Intelligence-Based Voice Assistants: The Case of Amazon Alexa

Currently, the use of voice-assistants has been on the rise, but a user-centric usability evaluation of these devices is a must for ensuring their success. System Usability Scale (SUS) is one such popular usability instrument in a Graphical User Interface (GUI) scenario. However, there are certain f...

Celý popis

Uložené v:
Podrobná bibliografia
Vydané v:SN computer science Ročník 2; číslo 1; s. 28
Hlavní autori: Zwakman, Dilawar Shah, Pal, Debajyoti, Arpnikanondt, Chonlameth
Médium: Journal Article
Jazyk:English
Vydavateľské údaje: Singapore Springer Singapore 01.02.2021
Springer Nature B.V
Predmet:
Artificial intelligence
Computer Imaging
Computer Science
Computer Systems Organization and Communication Networks
Data analysis
Data Structures and Information Theory
Evaluation
Factor analysis
Graphical user interface
Home environment
Information Systems and Communication Service
Literature reviews
Original Research
Pattern Recognition and Graphics
Questionnaires
Software Engineering/Programming and Operating Systems
Speech
Usability
User interface
User satisfaction
Vision
Voice communication
Voice recognition
United States > US
System usability scale
Factor analysis
Voice-assistants
Usability
Voice usability scale
Graphical user interface
ISSN:2662-995X, 2661-8907, 2661-8907
On-line prístup:Získať plný text
Tagy: Pridať tag
Žiadne tagy, Buďte prvý, kto otaguje tento záznam!
Popis
Shrnutí:Currently, the use of voice-assistants has been on the rise, but a user-centric usability evaluation of these devices is a must for ensuring their success. System Usability Scale (SUS) is one such popular usability instrument in a Graphical User Interface (GUI) scenario. However, there are certain fundamental differences between GUI and voice-based systems, which makes it uncertain regarding the suitability of SUS in a voice scenario. The present work has a twofold objective: to check the suitability of SUS for usability evaluation of voice-assistants and developing a subjective scale in line with SUS that considers the unique aspects of voice-based communication. We call this scale as the Voice Usability Scale (VUS). For fulfilling the objectives, a subjective test is conducted with 62 participants. An Exploratory Factor Analysis suggests that SUS has a number of drawbacks for measuring the voice usability. Moreover, in case of VUS, the most optimal factor structure identifies three main components: usability, affective, and recognizability and visibility. The current findings should provide an initial starting point to form a useful theoretical and practical basis for subjective usability assessment of voice-based systems.
Bibliografia:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
content type line 23
ISSN:2662-995X
2661-8907
2661-8907
DOI:10.1007/s42979-020-00424-4