A user-centred collective system design approach for Smart Product-Service Systems: A case study on fitness product design
Emerging technologies have significantly contributed to the evolution of traditional product-service systems (PSS) into smart PSS. This transformation demands a fresh perspective and a more inventive design approach. In response, this study proposes a new User-Centred Collective System Design (CSD)...
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| Vydáno v: | The Design journal Ročník 27; číslo 3; s. 410 - 432 |
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| Hlavní autoři: | , , , , , , |
| Médium: | Journal Article |
| Jazyk: | angličtina |
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Oxford
Routledge
03.05.2024
Taylor & Francis Ltd |
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| ISSN: | 1460-6925, 1756-3062 |
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| Abstract | Emerging technologies have significantly contributed to the evolution of traditional product-service systems (PSS) into smart PSS. This transformation demands a fresh perspective and a more inventive design approach. In response, this study proposes a new User-Centred Collective System Design (CSD) framework and process for Smart PSS design, aiming to enhance stakeholder engagement during the entire design process, thus promoting highly effective and creative design solutions. A case study, titled 'Next-G Smart Fitness PSS Design', was carried out to test and implement this approach, contrasting the results of the CSD method with a designer-centred method. The outcomes showed a marked improvement in product novelty and user desirability of the design outcomes when using the proposed design framework. The proposed CSD framework could offer beneficial insights and user-centric viewpoints for practitioners dealing with complex challenges linked to smart PSS design. |
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| AbstractList | Emerging technologies have significantly contributed to the evolution of traditional product-service systems (PSS) into smart PSS. This transformation demands a fresh perspective and a more inventive design approach. In response, this study proposes a new User-Centred Collective System Design (CSD) framework and process for Smart PSS design, aiming to enhance stakeholder engagement during the entire design process, thus promoting highly effective and creative design solutions. A case study, titled ‘Next-G Smart Fitness PSS Design’, was carried out to test and implement this approach, contrasting the results of the CSD method with a designer-centred method. The outcomes showed a marked improvement in product novelty and user desirability of the design outcomes when using the proposed design framework. The proposed CSD framework could offer beneficial insights and user-centric viewpoints for practitioners dealing with complex challenges linked to smart PSS design. |
| Author | Fang, Cong Liu, Wei Qi, Yuge Tian, Xin Lin, Huan Huang, Yi Wang, Stephen Jia |
| Author_xml | – sequence: 1 givenname: Cong orcidid: 0000-0002-3821-0084 surname: Fang fullname: Fang, Cong organization: School of Design, The Hong Kong Polytechnic University – sequence: 2 givenname: Wei surname: Liu fullname: Liu, Wei organization: Department of Engineering, King's College London – sequence: 3 givenname: Huan surname: Lin fullname: Lin, Huan organization: Department of Industrial Design, Zhejiang University – sequence: 4 givenname: Yuge surname: Qi fullname: Qi, Yuge organization: Department of Industrial Design, Zhejiang University – sequence: 5 givenname: Xin surname: Tian fullname: Tian, Xin organization: Department of Industrial Design, Zhejiang University – sequence: 6 givenname: Yi surname: Huang fullname: Huang, Yi organization: Department of Mechanical Engineering, University of Bristol – sequence: 7 givenname: Stephen Jia orcidid: 0000-0001-9835-9932 surname: Wang fullname: Wang, Stephen Jia organization: School of Design, The Hong Kong Polytechnic University |
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| Title | A user-centred collective system design approach for Smart Product-Service Systems: A case study on fitness product design |
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