A user-centred collective system design approach for Smart Product-Service Systems: A case study on fitness product design

Emerging technologies have significantly contributed to the evolution of traditional product-service systems (PSS) into smart PSS. This transformation demands a fresh perspective and a more inventive design approach. In response, this study proposes a new User-Centred Collective System Design (CSD)...

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Bibliographic Details
Published in:The Design journal Vol. 27; no. 3; pp. 410 - 432
Main Authors: Fang, Cong, Liu, Wei, Lin, Huan, Qi, Yuge, Tian, Xin, Huang, Yi, Wang, Stephen Jia
Format: Journal Article
Language:English
Published: Oxford Routledge 03.05.2024
Taylor & Francis Ltd
Subjects:
Collaboration
Design methodology
design process
Product design
product service systems
Systems design
user-centred design, collaborative design
ISSN:1460-6925, 1756-3062
Online Access:Get full text
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Summary:Emerging technologies have significantly contributed to the evolution of traditional product-service systems (PSS) into smart PSS. This transformation demands a fresh perspective and a more inventive design approach. In response, this study proposes a new User-Centred Collective System Design (CSD) framework and process for Smart PSS design, aiming to enhance stakeholder engagement during the entire design process, thus promoting highly effective and creative design solutions. A case study, titled 'Next-G Smart Fitness PSS Design', was carried out to test and implement this approach, contrasting the results of the CSD method with a designer-centred method. The outcomes showed a marked improvement in product novelty and user desirability of the design outcomes when using the proposed design framework. The proposed CSD framework could offer beneficial insights and user-centric viewpoints for practitioners dealing with complex challenges linked to smart PSS design.
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ISSN:1460-6925
1756-3062
DOI:10.1080/14606925.2024.2304412