Impacts of electronic process guides by types of user: An experimental study

•Our research investigates the perceptions on several usability metrics on Electronic Process Guides (EPGs) through an experimental repeated-measure design with an international sample collected from 4 countries.•Our research advances on two previous similar studies (of the four only found in the to...

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Vydáno v:	International journal of information management Ročník 36; číslo 1; s. 73 - 88
Hlavní autoři:	Mora, Manuel, O′Connor, Rory V., Rainsinghani, Mahesh, Gelman, Ovsei
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	Kidlington Elsevier Ltd 01.02.2016 Elsevier Science Ltd
Témata:	Business metrics Case studies CMMI-SVC Electronic Process Guide (EPG) Electronics End users Experimental research Experiments Experts versus novices Information technology IT Service Management (ITSM) Java Java (programming language) Learning Management Novices Process-oriented intensive IT areas Recommendations Recommender systems Repeated-measures design Research subjects Software engineering Studies Subjectivity Usefulness Utilization IT Service Management (ITSM) Process-oriented intensive IT areas Electronic Process Guide (EPG) Experimental research Repeated-measures design CMMI-SVC
ISSN:	0268-4012, 1873-4707
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