An exploratory study of how casino dealer communication styles lead to player satisfaction

The purpose of this study is to verify the importance of communication styles in the casino industry. More specifically, it was proposed that nine types of casino dealer communication styles affect player satisfaction. In addition, it was hypothesized that player satisfaction plays an important role...

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Bibliographic Details
Published in:	Journal of travel & tourism marketing Vol. 35; no. 9; pp. 1246 - 1260
Main Authors:	Hwang, Jinsoo, Park, Seulgi
Format:	Journal Article
Language:	English
Published:	Binghamton Routledge 22.11.2018 Taylor & Francis LLC
Subjects:	casino Casinos Communication Communication styles dealer player satisfaction
ISSN:	1054-8408, 1540-7306
Online Access:	Get full text
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