The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice

The expectancy‐disconfirmation model has become the predominant approach in explaining citizen satisfaction with public services. It posits that citizens compare the performance of a service against their expectations of that service. Satisfaction occurs if the perceived performance meets or exceeds...

Celý popis

Podrobná bibliografie

Vydáno v:	Public administration review Ročník 82; číslo 1; s. 147 - 159
Hlavní autoři:	Zhang, Jiasheng, Chen, Wenna, Petrovsky, Nicolai, Walker, Richard M.
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	Hoboken, USA Wiley Subscription Services, Inc 01.01.2022 American Society for Public Administration
Témata:	Best practice Best Practices Citizen satisfaction Citizens Expectation Expectations Measurement Meta-analysis Public services Research design Satisfaction Systematic review
ISSN:	0033-3352, 1540-6210
On-line přístup:	Získat plný text
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!