A critical review of implementing lean and simulation to improve resource utilization and patient experience in outpatient clinics

PurposeThe purpose of this paper is to explore and critically review the existing literature on applications of Lean Methodology (LM) and Discrete-Event Simulation (DES) to improve resource utilization and patient experience in outpatient clinics. In doing, it is aimed to identify how to implement L...

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Bibliographic Details
Published in:	TQM journal Vol. 35; no. 3; pp. 734 - 758
Main Authors:	Al-Kaf, Abdulqader, Jayaraman, Raja, Demirli, Kudret, Simsekler, Mecit Can Emre, Ghalib, Hussam, Quraini, Dima, Tuzcu, Murat
Format:	Journal Article
Language:	English
Published:	Bingley Emerald Publishing Limited 07.03.2023 Emerald Group Publishing Limited
Subjects:	Barriers Bibliometrics Clinics Discrete event systems Health care Indigent care Innovations Literature reviews Outpatient care facilities Quality management Resource utilization Schedules Simulation Total quality Appointment scheduling Lean Utilization Simulation Patient flow Outpatient clinics
ISSN:	1754-2731, 1754-274X
Online Access:	Get full text
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