Fuzzy multiple objective programming framework to prioritize design requirements in quality function deployment

Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; howe...

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Vydané v:Computers & industrial engineering Ročník 47; číslo 2; s. 149 - 163
Hlavný autor: Karsak, E. Ertugrul
Médium: Journal Article
Jazyk:English
Vydavateľské údaje: New York Elsevier Ltd 01.11.2004
Pergamon Press Inc
Predmet:
Customer satisfaction
Decision analysis
Fuzzy multiple objective programming
Fuzzy sets
House of quality
Multiple objective decision analysis
Product design
Quality
Quality function deployment
Studies
Fuzzy sets
Quality function deployment
Product design
Multiple objective decision analysis
Fuzzy multiple objective programming
House of quality
ISSN:0360-8352, 1879-0550
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Popis
Shrnutí:Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; however, considerations such as cost budget, technical difficulty, etc. limit the number and the extent of the possible design requirements that can be incorporated into a product. This paper presents a fuzzy multiple objective programming approach that incorporates imprecise and subjective information inherent in the QFD planning process to determine the level of fulfillment of design requirements. Linguistic variables are employed to represent the imprecise design information and the importance degree of each design objective. A real-world application illustrates the proposed fuzzy multiple objective decision analysis.
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ISSN:0360-8352
1879-0550
DOI:10.1016/j.cie.2004.06.001