Model-based heuristic for counter assignment problem with operational constrains: A case study

Check-in counters have a great impact on the quality of service for airports. It is airport management's responsibility to provide check-in counters to airlines. Each check-in group (i.e., flights sharing the same resources) has a counter demand and this gives rise to a counter assignment probl...

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Veröffentlicht in:Journal of air transport management Jg. 77; S. 57 - 64
Hauptverfasser: Ornek, M. Arslan, Ozturk, Cemalettin, Sugut, Ipek
Format: Journal Article
Sprache:Englisch
Veröffentlicht: Elsevier Ltd 01.06.2019
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ISSN:0969-6997, 1873-2089
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Zusammenfassung:Check-in counters have a great impact on the quality of service for airports. It is airport management's responsibility to provide check-in counters to airlines. Each check-in group (i.e., flights sharing the same resources) has a counter demand and this gives rise to a counter assignment problem. This is due to a number of objectives and constraints under which check-in groups are allocated to check-in counters. In this paper, we develop an Integer Programming model to optimally assign incoming flights to check-in counters and propose a decomposition algorithm to solve the allocation problem in a reasonable time. Computational results from a medium sized airport indicate a better utilisation of check-in counters, enabling airport management to reduce/postpone investment in additional check-in counters. •Counter assignment problem originated from a real case is studied.•An integer programming model is developed.•A model based heuristic is developed.•Data is made available for researchers.
ISSN:0969-6997
1873-2089
DOI:10.1016/j.jairtraman.2019.03.005