Cognitive, emotional, and behavioral responses to interability communication styles in the workplace: Perspectives of people with disabilities

This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with disabilities' perceptions of four manipulated communication styles and tested the effects on their cognitive, emotional, and behavioral responses...

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Vydané v:	Communication monographs Ročník 90; číslo 4; s. 456 - 476
Hlavní autori:	Byrd, Gabrielle A., Zhang, Yan Bing
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Abingdon Routledge 02.10.2023 Taylor & Francis Ltd
Predmet:	adaptive response strategies anxiety competence Feedback (Response) Interability communication styles internalized stigma Participant Satisfaction People with disabilities satisfaction
ISSN:	0363-7751, 1479-5787
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Abstract	This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with disabilities' perceptions of four manipulated communication styles and tested the effects on their cognitive, emotional, and behavioral responses. Results revealed that participants in the integrative talk condition judged the coworker as the most competent and satisfying and had the least anxiety, followed by a relational talk, dismissive talk, and directive talk. Additionally, integrative talk resulted in the least internalized stigma and the highest likelihood of participants using accommodative response strategies, such as problem-solving and obliging. Furthermore, results revealed indirect effects of the communication styles on communication competence, satisfaction, stigma, and response strategies through communication anxiety.
AbstractList	This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with disabilities' perceptions of four manipulated communication styles and tested the effects on their cognitive, emotional, and behavioral responses. Results revealed that participants in the integrative talk condition judged the coworker as the most competent and satisfying and had the least anxiety, followed by a relational talk, dismissive talk, and directive talk. Additionally, integrative talk resulted in the least internalized stigma and the highest likelihood of participants using accommodative response strategies, such as problem-solving and obliging. Furthermore, results revealed indirect effects of the communication styles on communication competence, satisfaction, stigma, and response strategies through communication anxiety.
Author	Byrd, Gabrielle A. Zhang, Yan Bing
Author_xml	– sequence: 1 givenname: Gabrielle A. orcidid: 0000-0002-5441-0908 surname: Byrd fullname: Byrd, Gabrielle A. email: gabyrd@purdue.edu organization: Purdue University – sequence: 2 givenname: Yan Bing orcidid: 0000-0002-8740-2699 surname: Zhang fullname: Zhang, Yan Bing organization: University of Kansas
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SubjectTerms	adaptive response strategies anxiety competence Feedback (Response) Interability communication styles internalized stigma Participant Satisfaction People with disabilities satisfaction
Title	Cognitive, emotional, and behavioral responses to interability communication styles in the workplace: Perspectives of people with disabilities
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