Matrix Management in Practice in Access Services at the NCSU Libraries

The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature,...

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Bibliographic Details
Published in:Journal of access services Vol. 7; no. 4; pp. 203 - 211
Main Author: Harris, Colleen S.
Format: Journal Article
Language:English
Published: New York, NY Taylor & Francis Group 01.10.2010
Routledge
The Haworth Information Press
Subjects:
Academic Libraries
access services
Access to materials
Barriers
Circulation
Circulation control
Delivery services
Delivery Systems
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Information service management
Libraries
Library Administration
Library and documentation centre management
Library Development
Library management
Library Materials
Library Personnel
Library Services
Management
Matrix management
North Carolina
Organizational management. Staff and equipment management
Performance Factors
Program Implementation
Reserves
Sciences and techniques of general use
Staff Utilization
Supervisors
Supervisory Methods
University libraries
North Carolina
Information service
Library management
Higher education library
Matrix method
academic libraries
access services
Matrix management
ISSN:1536-7967, 1536-7975
Online Access:Get full text
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Summary:The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for managing large access services departments involving a large staff and multiple supervisors on differing shifts. In implementing a matrix structure, the greatest challenges proved to be communication and transparency.
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ISSN:1536-7967
1536-7975
DOI:10.1080/15367967.2010.506101