Navigating the gray areas of content moderation: Professional moderators’ perspectives on uncivil user comments and the role of (AI-based) technological tools

Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is known about how they adjust to platform and company moderation strategies while viewing and dealing with uncivil comments. Using qualitative...

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Bibliographic Details

Published in:	New media & society Vol. 27; no. 3; pp. 1215 - 1234
Main Authors:	Wiesner, Andrea, Schäfer, Svenja, Lecheler, Sophie
Format:	Journal Article
Language:	English
Published:	London, England SAGE Publications 01.03.2025
Subjects:	AI content moderation semi-structured interviews user comments moderation strategies incivility
ISSN:	1461-4448, 1461-7315
Online Access:	Get full text
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