Making conversations with chatbots more personalized

Many of the world's leading brands and increasingly government agencies are using intelligent agent technologies, also known as chatbots to interact with consumers. However, consumer satisfaction with chatbots is mixed. Consumers report frustration with chatbots arising from misunderstood quest...

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Vydané v:	Computers in human behavior Ročník 117; s. 106627
Hlavní autori:	Shumanov, Michael, Johnson, Lester
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Elmsford Elsevier Ltd 01.04.2021 Elsevier Science Ltd
Predmet:	Chatbot Chatbots Consumers Customer satisfaction Customization Human-computer interaction Intelligent agents Matching Personality Chatbot Human-computer interaction Personality
ISSN:	0747-5632, 1873-7692
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