Crisis communication, learning and responding: Best practices in social media

As noted by Seeger (2006) the notion of best practices is often use to improve professional practice; to create research and functional recommendations to use in a specific situation. This essay describes best practices in crisis communication specifically through the use of social media. It provide...

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Vydané v:Computers in human behavior Ročník 65; s. 601 - 605
Hlavní autori: Lin, Xialing, Spence, Patric R., Sellnow, Timothy L., Lachlan, Kenneth A.
Médium: Journal Article
Jazyk:English
Vydavateľské údaje: Elmsford Elsevier Ltd 01.12.2016
Elsevier Science Ltd
Predmet:
Best practice
Best practices
Communicaiton
Crisis communication
Digital media
Professional practice
Risk
Social media
Social networks
Studies
Risk
Communicaiton
Social media
Crisis communication
Best practices
ISSN:0747-5632, 1873-7692
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Popis
Shrnutí:As noted by Seeger (2006) the notion of best practices is often use to improve professional practice; to create research and functional recommendations to use in a specific situation. This essay describes best practices in crisis communication specifically through the use of social media. It provides suggestions and approaches for improving the effectiveness of crisis communication and learning with and between organizations, governments and citizens. Seven best practices for effective crisis communication using social media are outlined. •Research on social media and crisis communication is synthesized.•Results from experiments and applied research are discussed.•Best practices for crisis communication are offered.
Bibliografia:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
ISSN:0747-5632
1873-7692
DOI:10.1016/j.chb.2016.05.080