“Making Robots Usable”: Empowering Care Professionals to Customize Social Robots in Care

While robotic systems in eldercare contexts continue to be a popular research topic, they are still not widely used in these settings. We argue that this is partly due to the absence of control and configuration options for end-users. This study reflects on the design of a smartphone app to tailor t...

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Bibliographic Details
Published in:International journal of social robotics Vol. 17; no. 9; pp. 1671 - 1692
Main Authors: Manavi, Mehrbod, Carros, Felix, Schwaninger, Isabel, Paluch, Richard, Randall, Dave, Krueger, Maximilian, Tufan, Ilayda, Wieching, Rainer, Tolmie, Peter, Mueller, Claudia, Wulf, Volker
Format: Journal Article
Language:English
Published: Dordrecht Springer Netherlands 01.09.2025
Springer Nature B.V
Subjects:
Control
End users
Engineering
Mechatronics
Older people
Robot control
Robotics
Robots
Smartphones
Software
Therapists
Workers
Care home
Participatory design
Social assistive robot
Design case study
Human-robot interaction
End-user development
ISSN:1875-4791, 1875-4805
Online Access:Get full text
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Summary:While robotic systems in eldercare contexts continue to be a popular research topic, they are still not widely used in these settings. We argue that this is partly due to the absence of control and configuration options for end-users. This study reflects on the design of a smartphone app to tailor the use of robots to local needs. We investigated how care workers used the smartphone app to configure and control a Pepper robot to meet the individual needs of the care home’s residents. We developed and tested the app together with 23 participants from four different care facilities over two years. Ultimately, we implemented a feature allowing care workers to program the robot to meet residents’ individual needs without coding. Results indicate that the app enables care workers to provide residents with meaningful interactions with the robot. Our study shows that allowing care workers to control and develop the robot improves its perceived usefulness and overall use of the robot to both care residents and care workers.
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ISSN:1875-4791
1875-4805
DOI:10.1007/s12369-025-01238-1