Performance analysis and improvement of a typical telephone response system of VA hospitals A discrete event simulation study

Purpose - Telephone response system is the frontline of hospital operations. The purpose of this paper is to analyze a representative telephone response system of Veterans Affairs (VA) hospitals, address the existing inefficiency issues such as long call waiting time, and improve system resilience t...

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Veröffentlicht in:	International journal of operations & production management Jg. 35; H. 8; S. 1098 - 1124
Hauptverfasser:	Shi, Jing, Erdem, Ergin, Peng, Yidong, Woodbridge, Peter, Masek, Christopher
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	01.01.2015
Schlagworte:	Computer simulation Hospitals Performance enhancement Production management Resilience Shortages Utilization
ISSN:	0144-3577
Online-Zugang:	Volltext
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