First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders

Public transit authorities have enhanced the travel experience to promote ridership and customer loyalty. Previous studies about satisfaction and loyalty of transit riders, however, give less attention to out-of-vehicle environments such as walking/biking routes, transfer comfort, and traffic and cr...

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Vydané v:	Transport policy Ročník 112; s. 32 - 42
Hlavní autori:	Park, Keunhyun, Farb, Anna, Chen, Shuolei
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Elsevier Ltd 01.10.2021
Predmet:	Customer loyalty Customer satisfaction First-mile and last-mile Out-of-vehicle environments Transit-oriented development Customer loyalty First-mile and last-mile Out-of-vehicle environments Customer satisfaction Transit-oriented development
ISSN:	0967-070X
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