Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction

Advances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as chatbot or human. However, the uncanny valley theory suggests that such lack in...

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Bibliographic Details

Published in:	Human technology Vol. 15; no. 1; pp. 30 - 54
Main Authors:	Skjuve, Marita, Haugstveit, Ida Maria, Følstad, Asbjørn, Brandtzaeg, Petter Bae
Format:	Journal Article
Language:	English
Published:	Jyväskylä Centre of Sociological Research (NGO) 01.02.2019 Centre of Sociological Research, Szczecin, Poland
Subjects:	Agents (artificial intelligence) chatbot Chatbots Conversational artificial intelligence Empirical analysis human–chatbot interaction Qualitative analysis uncanny valley User experience
ISSN:	1795-6889, 1795-6889
Online Access:	Get full text
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