Talk or Text? The Role of Communication Modalities in the Adoption of a Non-directive, Goal-Attainment Coaching Chatbot

Abstract Despite the proliferation of chatbots (conversational agents) in increasingly varied contexts, user satisfaction with chatbot interactions remains a challenge. We do not yet fully understand chatbot usability and adoption factors or how to customize chatbots based on users' personality...

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Bibliographic Details
Published in:	Interacting with computers Vol. 35; no. 4; pp. 511 - 518
Main Authors:	Terblanche, N H D, Wallis, G P, Kidd, M
Format:	Journal Article
Language:	English
Published:	Oxford University Press 30.11.2023
Subjects:	extraversion communication modality personality chatbots
ISSN:	0953-5438, 1873-7951
Online Access:	Get full text
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