Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot

Consumers sometimes describe their experience of interacting with artificial intelligence‐based human‐like chatbots as creepy. This study investigates the antecedents of creepiness (i.e., the chatbot's usability, privacy concerns, and user variables such as technology anxiety and the need for h...

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Vydané v:	Psychology & marketing Ročník 38; číslo 12; s. 2339 - 2356
Hlavní autori:	Rajaobelina, Lova, Prom Tep, Sandrine, Arcand, Manon, Ricard, Line
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Hoboken Wiley Periodicals Inc 01.12.2021
Predmet:	artificial intelligence Brand loyalty chatbot Chatbots Consumers creepiness loyalty Privacy privacy concerns privacy paradox technology paradox Usability
ISSN:	0742-6046, 1520-6793
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