Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
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| Format: | eBook Book |
| Language: | English |
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Bingley
Emerald Publishing Limited
2019
Emerald Publishing Emerald |
| Edition: | 1 |
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| ISBN: | 9781787566880, 1787566889 |
| Online Access: | Get full text |
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| Abstract | Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries. |
|---|---|
| AbstractList | Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries. Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry. |
| Author | Webster, Craig Ivanov, Stanislav |
| Author_xml | – sequence: 1 fullname: Ivanov, Stanislav – sequence: 2 fullname: Webster, Craig |
| BackLink | https://cir.nii.ac.jp/crid/1130000797899940864$$DView record in CiNii http://www.econis.eu/PPNSET?PPN=1679490400$$DView this record in ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften |
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| Copyright | Copyright © 2019 Emerald Publishing Limited |
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| Editor | Webster, Craig Ivanov, Stanislav |
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| Snippet | Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism... Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services... |
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| SubjectTerms | Artificial intelligence Automation Business enterprises Dienstleistungsqualität Hospitality industry Künstliche Intelligenz Management Roboter Robotics Technological innovations Tourism Tourism -- Data processing Tourism -- Technological innovations Tourismuswirtschaft |
| TableOfContents | Intro -- Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality -- Contents -- List of Tables -- List of Figures -- About the Contributors -- Acknowledgments -- Introduction: RAISA in Future Travel-related Industries -- SECTION 1: Theoretical Issues of Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality -- Chapter 1: Conceptual Framework of the Use of Robots, Artificial Intelligence and Service Automation in Travel, Tourism, and Hospitality Companies -- Introduction -- Raisa Technologies in TTH -- Service Automation in TTH -- Artificial Intelligence in TTH -- Robots in TTH -- Raisa in TTH - A Conceptual Framework -- Concluding Remarks -- References -- Chapter 2: Economic Fundamentals of the Use of Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality -- Introduction -- Economic Fundamentals of RAISA - A Framework -- Cost-benefit Analysis of Investing in RAISA Technologies -- Financial and Non-financial Benefits of RAISA Adoption -- Financial and Non-financial Costs of RAISA Adoption -- Human Employees and RAISA Technologies - Substitution Versus Enhancement -- What is the Adoption of RAISA Technologies Worth? -- Conclusion -- References -- Chapter 3: Self-service Technologies in the Travel, Tourism, and Hospitality Sectors: Principles and Practice -- Introduction -- Definition and Classifications of SSTs -- Benefits and Drawbacks from SST Implementation -- Benefits for Service Providers -- Benefits for Customers -- Drawbacks for Service Providers -- Drawbacks for Customers -- SST Adoption and Usage by Customers -- Value Co-creation and Customer Roles in SSTs -- Convenience Seeker Role -- Motivated Worker Role -- Judge Role -- Enforced Worker Role -- Unskilled Worker Role -- Assistance Provider Role References -- Appendix A. Hardware Components Listed in Fig. 4. -- SECTION 2: Application of Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality -- Chapter 9: Robots, Artificial Intelligence, and Service Automation in Hotels -- Introduction -- Guest Experience, Guest Cycle, and RAISA -- Application of RAISA During the Guest Cycle -- Application of RAISA at the Pre-arrival Stage -- Application of RAISA at the Arrival Stage -- Application of RAISA during the Occupancy Stage -- Application of RAISA during the Departure Stage -- Application of RAISA during the Assessment Stage -- Conclusions -- Practical Implications -- Pedagogical Implications -- Research Implications -- References -- Chapter 10: Robots, Artificial Intelligence, and Service Automation in Restaurants -- Introduction -- Artificial Intelligence in Restaurants -- Chatbots -- Voice-activated Technologies -- Biometric Identification -- Robots in Restaurants -- Robots at the Back of the House -- Front of the House Restaurant Robots -- Industry Insights -- Robotic Bars -- Service Automation -- Automated Restaurant Systems -- Automated Food Delivery -- Conclusions -- References -- Chapter 11: Robots, Artificial Intelligence, and Service Automation in Travel Agencies and Tourist Information Centers -- Introduction -- Travel Agencies Operations -- RAISA Technologies and Travel Agencies - Current Application -- RAISA Technologies in the Front Office Operations of TAs -- RAISA Technologies in the Back Office Operations of TAs -- RAISA Technologies in TICs -- Future Development of RAISA in Travel Agencies' Operations -- AI for Personalization and Customization -- Integrated Smart Eco-system -- More Intelligent Internal Systems, Relying on Business Analytics and AI -- Concluding Remarks -- References Conclusion and Agenda for Further Research -- References -- Chapter 4: Customer Attitudes Toward Robots in Travel, Tourism, and Hospitality: A Conceptual Framework -- Introduction -- Definition and Main Characteristics of Attitudes -- Customer Attitudes Toward Technology -- Customer Attitudes Toward Robots in TTH: Definition and Characteristics -- Conclusion -- References -- Chapter 5: Making Sense of Robots: Consumer Discourse on Robots in Tourism and Hospitality Service Settings -- Introduction -- Literature Review -- Attitudes toward Service Robots -- Technology Sensemaking -- Technology Ideology -- Methodology -- Findings -- Conclusion -- References -- Chapter 6: Chatbot Adoption in Tourism Services: A Conceptual Exploration -- Introduction -- Fundamentals of Chatbots -- Chatbot Intelligence -- Chatbots in the Tourism and Hospitality Industry -- Chatbots in the Airline Industry -- Chatbot Challenges -- Theoretical Background -- Institutional Theory -- Mimetic, Coercive, and Normative Isomorphism -- Organizational Learning Theory -- Discussion -- Conclusion -- References -- Chapter 7: The Impact of Robots, Artificial Intelligence, and Service Automation on Service Quality and Service Experience in Hospitality -- Introduction -- The Influence of RAISA on Service Quality and Service Experience -- RAISA and Service Quality - Implications for the Future -- Conclusion -- References -- Chapter 8: Greggg: A Scalable High-performance, Low-cost Hospitality Robot -- Introduction -- Literature Review -- Hospitality Robots in Airports and Hotels -- Hospitality Robots in Museums -- Tele-operated Hospitality Robots -- Limitations of Hospitality Robots -- Hardware Architecture of Greggg -- Hardware and Software Integration -- Use Case Actors -- Use Case Events -- Software Architecture of Greggg -- Tasks Performed by Greggg -- Future Work -- Conclusion Chapter 12: Robots, Artificial Intelligence, and Service Automation to the Core: Remastering Experiences at Museums -- Introduction -- A Chronological Framework of Museums' Orientations: From Preservation-oriented to Technology Driven -- RAISA in Service Design: Participatory and Multisensory Experiences -- RAISA Approach to Preservation Management -- Museums as Labs of the Future Culture: Skillset for the RAISA Millennium -- Conclusion -- References -- Chapter 13: The Role of Robots, Artificial Intelligence, and Service Automation in Events -- Introduction -- RAISA and the Event Literature -- Understanding the Context of Events -- Applicability of RAISA to Events -- Introduction -- Security -- Safety -- Marketing -- Staging -- Operations -- Venue -- Event Experience -- Conclusion -- References -- Index |
| Title | Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality |
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