Strategies to Embed Human Values in Mobile Apps: What do End-Users and Practitioners Think?

With the ubiquity of mobile apps, reflecting end-users' human values (e.g., transparency) has become crucial. Violations of these values have caused significant issues, particularly for marginalized groups. This research focuses on understanding how the values of Bangladeshi female farmers, a v...

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Published in:IEEE/ACM International Conference on Software Engineering: Software Engineering in Society (Online) pp. 197 - 201
Main Authors: Shams, Rifat Ara, Shahin, Mojtaba, Oliver, Gillian, Whittle, Jon, Hussain, Waqar, Perera, Harsha, Nurwidyantoro, Arif
Format: Conference Proceeding
Language:English
Published: IEEE 27.04.2025
Subjects:
Accuracy
Agriculture
Bangladeshi Agriculture Apps
Human Values
Interviews
Marginalized End Users
Mobile applications
Software engineering
ISSN:2832-7616
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Abstract With the ubiquity of mobile apps, reflecting end-users' human values (e.g., transparency) has become crucial. Violations of these values have caused significant issues, particularly for marginalized groups. This research focuses on understanding how the values of Bangladeshi female farmers, a vulnerable group underrepresented in software engineering studies, are reflected in agriculture apps. We also aim to identify strategies to better embed their values in these apps. To achieve this, we conducted a mixed-methods study, including 13 interviews with app practitioners and four focus groups with 20 Bangladeshi female farmers. The accumulated results from the interviews and focus groups identified 22 values of Bangladeshi female farmers, which the participants expect to be reflected in the agriculture apps. Among these 22 values, 15 values (e.g., accuracy) are already reflected and 7 values (e.g., accessibility) are ignored/violated in the existing agriculture apps. We also identified 14 strategies (e.g., "applying human-centered approaches to elicit values") to address Bangladeshi female farmers' values in agriculture apps.
AbstractList With the ubiquity of mobile apps, reflecting end-users' human values (e.g., transparency) has become crucial. Violations of these values have caused significant issues, particularly for marginalized groups. This research focuses on understanding how the values of Bangladeshi female farmers, a vulnerable group underrepresented in software engineering studies, are reflected in agriculture apps. We also aim to identify strategies to better embed their values in these apps. To achieve this, we conducted a mixed-methods study, including 13 interviews with app practitioners and four focus groups with 20 Bangladeshi female farmers. The accumulated results from the interviews and focus groups identified 22 values of Bangladeshi female farmers, which the participants expect to be reflected in the agriculture apps. Among these 22 values, 15 values (e.g., accuracy) are already reflected and 7 values (e.g., accessibility) are ignored/violated in the existing agriculture apps. We also identified 14 strategies (e.g., "applying human-centered approaches to elicit values") to address Bangladeshi female farmers' values in agriculture apps.
Author Oliver, Gillian
Perera, Harsha
Shahin, Mojtaba
Nurwidyantoro, Arif
Shams, Rifat Ara
Whittle, Jon
Hussain, Waqar
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  organization: Universitas Gadjah Mada,Indonesia
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SubjectTerms Accuracy
Agriculture
Bangladeshi Agriculture Apps
Human Values
Interviews
Marginalized End Users
Mobile applications
Software engineering
Title Strategies to Embed Human Values in Mobile Apps: What do End-Users and Practitioners Think?
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