Service Operations Dynamics Managing in an Age of Digitization, Disruption and Discontent /
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechan...
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Cham :
Springer International Publishing,
2018.
|
| Edition: | 1st ed. 2018. |
| Subjects: | |
| ISBN: | 9783319720173 |
| Online Access: |
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| 005 | 20220618102209.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 180424s2018 gw | s |||| 0|eng d | ||
| 020 | |a 9783319720173 | ||
| 024 | 7 | |a 10.1007/978-3-319-72017-3 |2 doi | |
| 035 | |a CVTIDW13944 | ||
| 040 | |a Springer-Nature |b eng |c CVTISR |e AACR2 | ||
| 041 | |a eng | ||
| 100 | 1 | |a Akkermans, Henk. |4 aut | |
| 245 | 1 | 0 | |a Service Operations Dynamics |h [electronic resource] : |b Managing in an Age of Digitization, Disruption and Discontent / |c by Henk Akkermans. |
| 250 | |a 1st ed. 2018. | ||
| 260 | 1 | |a Cham : |b Springer International Publishing, |c 2018. | |
| 300 | |a XIX, 153 p. 57 illus., 54 illus. in color. |b online resource. | ||
| 500 | |a Business and Management | ||
| 505 | 0 | |a Introduction -- Sales and Operations Interactions: Never the Twain Shall Meet? -- Frontoffice-Backoffice Interactions: Service Quality Cascades -- Customer Interactions: How to Enrage Customers with a Great Service -- Managing Workforce Dynamics: Hiring with Moderation -- Interacting with the Innovators: Innovation Tipping Points -- Interacting with Key Suppliers: Relationship Spirals -- Interactions with Government: Regulating the Regulators -- Conclusion: No Silver Bullet. | |
| 516 | |a text file PDF | ||
| 520 | |a This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations. | ||
| 650 | 0 | |a Business logistics. | |
| 650 | 0 | |a Information technology. | |
| 650 | 0 | |a Business-Data processing. | |
| 856 | 4 | 0 | |u http://hanproxy.cvtisr.sk/han/cvti-ebook-springer-eisbn-978-3-319-72017-3 |y Vzdialený prístup pre registrovaných používateľov |
| 910 | |b ZE11224 | ||
| 919 | |a 978-3-319-72017-3 | ||
| 974 | |a andrea.lebedova |f Elektronické zdroje | ||
| 992 | |a SUD | ||
| 999 | |c 239509 |d 239510 | ||