Service Operations Dynamics Managing in an Age of Digitization, Disruption and Discontent /

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechan...

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Bibliographic Details

Main Author:	Akkermans, Henk (Author)
Format:	Electronic eBook
Language:	English
Published:	Cham : Springer International Publishing, 2018.
Edition:	1st ed. 2018.
Subjects:	Business logistics. Information technology. Business-Data processing.
ISBN:	9783319720173
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