Work as done? Understanding the practice of sociotechnical work in the maritime domain
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| Title: | Work as done? Understanding the practice of sociotechnical work in the maritime domain |
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| Authors: | de Vries, Linda, 1976 |
| Source: | Journal of Cognitive Engineering and Decision Making. 11(3):1-26 |
| Subject Terms: | sociotechnical systems, safety, Functional Resonance Analysis Method (FRAM), Resilience Enginnering, 'work as done', vessel traffic services (VTS), pilotage |
| Description: | Pilots and Vessel Traffic Service (VTS) operators work to improve the safety of navigation of seagoingvessels. As in many other safety-critical domains, work is increasingly characterised by the integrationand dissemination of information between humans and technology, across disciplines and overmultiple geographical locations. Empirical studies of navigational assistance were analysed using theFunctional Resonance Analysis Method (FRAM) in order to understand what pilots and VTS operatorsdo and how it contributes towards maritime safety. Successful assistance was found to be dependenton: (i) the use of local knowledge, preparation and foresight to integrate information from a wide rangeof sources, and; (ii) communication and trust between the pilot, VTS operator, and the master andcrew of the vessel, to provide timely assistance to vessels. FRAM was found to be a valuable tool fordescribing sociotechnical work, but was enriched by borrowing from ethnographically-inspired workstudies traditions, with their strong grounding in empirical studies and themes of 'making work visible',symmetry between human/non-human, and work as activity. This approach indicates that bringingideas from different traditions together to understand a real work practice may bring us closer todescribing 'work as done', and its contribution |
| File Description: | electronic |
| Access URL: | https://research.chalmers.se/publication/249425 http://publications.lib.chalmers.se/records/fulltext/249425/local_249425.pdf |
| Database: | SwePub |
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