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Identifying and prioritizing coworking member needs

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Titel: Identifying and prioritizing coworking member needs
Autoren: Johansson, Erik, 1990, Rådman, Erik, 1993, Raharjo, Hendry, 1978, Bosch-Sijtsema, Petra, 1971
Quelle: Journal of Corporate Real Estate. 26(4):309-330
Schlagwörter: Coworking space, Member needs, Coworking needs prioritization, Coworking needs identification, Kano model, Strategic priority
Beschreibung: Purpose: This paper aims to identify and prioritize the needs of coworking members. The authors focus on maintaining the existing members rather than attracting new ones. Design/methodology/approach: The authors use two phases and multiple methods. The first phase focuses on a qualitative approach using observations and interviews to uncover and formulate the members’ needs. The second phase focuses on prioritizing the needs using a quantitative approach. Findings: The authors discovered 19 member needs from the coworking spaces. Based on an online survey, the authors classified those needs into three main Kano model’s categories. Originality/value: The resulting member needs and their strategic priorities provide a useful basis for coworking providers to direct their improvement efforts towards achieving greater member satisfaction.
Dateibeschreibung: electronic
Zugangs-URL: https://research.chalmers.se/publication/540316
https://research.chalmers.se/publication/540316/file/540316_Fulltext.pdf
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  Data: Identifying and prioritizing coworking member needs
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  Data: <searchLink fieldCode="AR" term="%22Johansson%2C+Erik%22">Johansson, Erik</searchLink>, 1990<br /><searchLink fieldCode="AR" term="%22Rådman%2C+Erik%22">Rådman, Erik</searchLink>, 1993<br /><searchLink fieldCode="AR" term="%22Raharjo%2C+Hendry%22">Raharjo, Hendry</searchLink>, 1978<br /><searchLink fieldCode="AR" term="%22Bosch-Sijtsema%2C+Petra%22">Bosch-Sijtsema, Petra</searchLink>, 1971
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  Data: <i>Journal of Corporate Real Estate</i>. 26(4):309-330
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  Data: <searchLink fieldCode="DE" term="%22Coworking+space%22">Coworking space</searchLink><br /><searchLink fieldCode="DE" term="%22Member+needs%22">Member needs</searchLink><br /><searchLink fieldCode="DE" term="%22Coworking+needs+prioritization%22">Coworking needs prioritization</searchLink><br /><searchLink fieldCode="DE" term="%22Coworking+needs+identification%22">Coworking needs identification</searchLink><br /><searchLink fieldCode="DE" term="%22Kano+model%22">Kano model</searchLink><br /><searchLink fieldCode="DE" term="%22Strategic+priority%22">Strategic priority</searchLink>
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  Data: Purpose: This paper aims to identify and prioritize the needs of coworking members. The authors focus on maintaining the existing members rather than attracting new ones. Design/methodology/approach: The authors use two phases and multiple methods. The first phase focuses on a qualitative approach using observations and interviews to uncover and formulate the members’ needs. The second phase focuses on prioritizing the needs using a quantitative approach. Findings: The authors discovered 19 member needs from the coworking spaces. Based on an online survey, the authors classified those needs into three main Kano model’s categories. Originality/value: The resulting member needs and their strategic priorities provide a useful basis for coworking providers to direct their improvement efforts towards achieving greater member satisfaction.
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        Value: 10.1108/JCRE-06-2022-0020
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              Y: 2024
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