Demands and Resources in Retail: The Role of Occupational Status and COVID-19
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| Title: | Demands and Resources in Retail: The Role of Occupational Status and COVID-19 |
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| Authors: | Ström, Philip, Falkenberg, Helena, 1977, Pienaar, Jaco, Leineweber, Constanze, 1973, Sverke, Magnus, 1960 |
| Source: | Nordic Journal of Working Life Studies. |
| Subject Terms: | burnout, job demands-resources model, psychosocial work environment, well-being, work-related attitudes, psykologi, Psychology |
| Description: | Challenges related to mental health and staff retention are common in the retail industry and were likely accentuated during COVID-19. This study used questionnaire data from Swedish retail employees (N = 388) to investigate whether job demands and resources differed based on occupational status and a crisis like the pandemic. Mean levels and associations with job satisfaction, turnover intention, and burnout were compared between blue-collar and white-collar employees, before and during the pandemic. Blue-collar employees reported greater physical demands, lower levels of resources, and higher levels of burnout. Job insecurity and emotional demands increased during the pandemic, especially for blue-collar employees. Overall, job demands and resources predicted outcomes in line with previous literature, but job insecurity was particularly salient for blue-collar employees, and autonomy for white-collar employees. Crises like the pandemic affect job demands and resources, potentially exposing lower occupational status employees to a higher risk for negative consequences such as burnout. |
| File Description: | |
| Access URL: | https://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-246019 https://doi.org/10.18291/njwls.158617 |
| Database: | SwePub |
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Nájsť tento článok vo Web of Science | Abstract: | Challenges related to mental health and staff retention are common in the retail industry and were likely accentuated during COVID-19. This study used questionnaire data from Swedish retail employees (N = 388) to investigate whether job demands and resources differed based on occupational status and a crisis like the pandemic. Mean levels and associations with job satisfaction, turnover intention, and burnout were compared between blue-collar and white-collar employees, before and during the pandemic. Blue-collar employees reported greater physical demands, lower levels of resources, and higher levels of burnout. Job insecurity and emotional demands increased during the pandemic, especially for blue-collar employees. Overall, job demands and resources predicted outcomes in line with previous literature, but job insecurity was particularly salient for blue-collar employees, and autonomy for white-collar employees. Crises like the pandemic affect job demands and resources, potentially exposing lower occupational status employees to a higher risk for negative consequences such as burnout. |
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| ISSN: | 22450157 |
| DOI: | 10.18291/njwls.158617 |