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Impacts of Using Peer Online Forums in Mental Health: Realist Evaluation Using Mixed Methods.

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Název: Impacts of Using Peer Online Forums in Mental Health: Realist Evaluation Using Mixed Methods.
Autoři: Lobban, Fiona, Caton, Neil, Lindroos Cermakova, Anna, Collins, Gee, Glossop, Zoe, Haines, Jade, Jones, Steven, Lodge, Christopher, Machin, Karen, Marshall, Paul, Meacock, Rachel, Rakić, Tamara, Rayson, Paul, Robinson, Heather, Rycroft-Malone, Jo, Semino, Elena, Shryane, Nick, Tusting, Karin
Informace o vydavateli: JMIR Publications Inc.
Rok vydání: 2025
Sbírka: The University of Liverpool Repository
Popis: Background Peer online forums offer people experiencing mental health challenges easily accessible and anonymous support. However, little is known about the impacts of using forums, how these impacts are generated, or who might benefit from which type of forum. Objective We aimed to develop a program theory to understand how peer online mental health forums work to help potential users, health professionals, service providers, and commissioners to decide whether to use forums and which to choose. Methods A realist evaluation using a mixed methods, case series design in collaboration with 7 peer online mental health forums was conducted. We triangulated analysis of a large web-based survey (n=791) with in-depth realist interviews (n=52) to test and refine previously developed program theories about the impacts of using online forums. We then analyzed forum posts to identify in situ evidence for our revised theories. We only used forum posts from individuals who had freely consented to posts being shared for research. Data collection and analysis involved extensive input from our patient and public involvement group, including forum users, moderators, and senior forum staff (n=22), which met monthly for 22 two-hour-long workshops throughout the study. Results Impacts of using peer online mental health forums were largely positive. Forums that are easy to navigate, make users feel safe to post, and are supported by well-trained moderators offering timely and sensitive responses can help people find new ways to make sense of their mental health challenges, feel understood, and accepted in the forum. This can lead to an increase in self-efficacy, a reduction in self-stigma, and increased mental well-being. Writing about experiences in a forum can itself be cathartic, but when posts have evidently been helpful to other members, posters also benefit from a sense of greater purpose and value. Negative impacts can occur if forums are difficult to navigate or if moderation is unresponsive, insensitive, or inadequate, as ...
Druh dokumentu: article in journal/newspaper
Jazyk: English
Relation: Collapse authors list. Lobban, Fiona orcid:0000-0001-6594-4350 , Caton, Neil orcid:0000-0002-5691-0252 , Lindroos Cermakova, Anna orcid:0000-0001-8597-520X , Collins, Gee orcid:0009-0003-7827-6605 , Glossop, Zoe orcid:0000-0002-6151-4860 , Haines, Jade orcid:0009-0005-4321-4775 , Jones, Steven orcid:0000-0002-8801-5113 , Lodge, Christopher orcid:0000-0003-1115-5553 , Machin, Karen orcid:0000-0002-0374-4238 , Marshall, Paul orcid:0000-0002-3913-3359 et al (show 8 more authors) , Meacock, Rachel orcid:0000-0001-8933-5058 , Rakić, Tamara orcid:0000-0002-8591-923X , Rayson, Paul orcid:0000-0002-1257-2191 , Robinson, Heather orcid:0000-0002-3566-2253 , Rycroft-Malone, Jo orcid:0000-0003-3858-5625 , Semino, Elena orcid:0000-0002-3421-2963 , Shryane, Nick orcid:0000-0001-7963-4601 and Tusting, Karin orcid:0000-0001-8250-4779 (2025) Impacts of Using Peer Online Forums in Mental Health: Realist Evaluation Using Mixed Methods. Journal of medical Internet research, 27. e79289-. ISSN 1439-4456, 1438-8871
DOI: 10.2196/79289
Dostupnost: https://livrepository.liverpool.ac.uk/3194706/
https://doi.org/10.2196/79289
Přístupové číslo: edsbas.F8BA2548
Databáze: BASE
Popis
Abstrakt:Background Peer online forums offer people experiencing mental health challenges easily accessible and anonymous support. However, little is known about the impacts of using forums, how these impacts are generated, or who might benefit from which type of forum. Objective We aimed to develop a program theory to understand how peer online mental health forums work to help potential users, health professionals, service providers, and commissioners to decide whether to use forums and which to choose. Methods A realist evaluation using a mixed methods, case series design in collaboration with 7 peer online mental health forums was conducted. We triangulated analysis of a large web-based survey (n=791) with in-depth realist interviews (n=52) to test and refine previously developed program theories about the impacts of using online forums. We then analyzed forum posts to identify in situ evidence for our revised theories. We only used forum posts from individuals who had freely consented to posts being shared for research. Data collection and analysis involved extensive input from our patient and public involvement group, including forum users, moderators, and senior forum staff (n=22), which met monthly for 22 two-hour-long workshops throughout the study. Results Impacts of using peer online mental health forums were largely positive. Forums that are easy to navigate, make users feel safe to post, and are supported by well-trained moderators offering timely and sensitive responses can help people find new ways to make sense of their mental health challenges, feel understood, and accepted in the forum. This can lead to an increase in self-efficacy, a reduction in self-stigma, and increased mental well-being. Writing about experiences in a forum can itself be cathartic, but when posts have evidently been helpful to other members, posters also benefit from a sense of greater purpose and value. Negative impacts can occur if forums are difficult to navigate or if moderation is unresponsive, insensitive, or inadequate, as ...
DOI:10.2196/79289